Category Archives: General

How Do You Define Customer Service?

“We provide excellent customer service.”

Have you ever heard that phrase? Perhaps you’ve said it yourself and yet just how often do we really provide great service to our customers?

What is customer service, anyway?

The Encyclopedia Britannica says “Customer service involves an array of activities to keep existing customers satisfied.”

Wow. That’s vague. And who defines what will satisfy a customer? Telus webmail down

The Synonym Finder by J.I. Rodale offers these alternative words for service: assistance, help, aid, abetment, good turn, favor, a hand, a leg up, benefit, contribution; boost, promotion, advancement, furtherance, advocacy, recommendation, support and backing.

We can sink our teeth into those words, but we are still sitting in a room alone, or with our team members defining what great customer service looks like without the benefit of the customer’s suggestions. How can we provide great customer service or “keep existing customers satisfied” without input from our customers?

So the first step to providing great customer service is to define just what it looks and feels like. A great place to start is by asking your best customers:

What keeps you coming back?
What experiences do we provide that mean the most to you?
What is the most important component of great customer service for you?

The customer may or may not be able to define exactly what your customer service components are but the conversation will have two important results:

1. The customer will feel valued because you asked their opinion, listened to what they had to say and plan to use some, if not all, of their suggestions.

2. By listening between the lines, you can begin to understand just what is truly important to your customer.

When my teenage son was young he and I would spent a week each summer camping. Sometimes we’d tent camp and sometimes we’d visit a campground with cabins. His attention span was short and so I would plan great activities for our week; visiting a local children’s museum, a day at the amusement park, hayrides, hikes in the woods and trips down the river in a canoe. Each day was carefully planned with play time and adventure time. The activities were fun but also costly and a cheap vacation in a tent would often cost as much as if we’d stayed in a hotel.

One summer, as we drove home from our fun-packed week, I asked my then five year old son what his favorite time had been. We’d visited Santa’s Village and I fully expected him to pick the amusement park as his favorite experience

Top Home Remodeling Projects for a High ROI

If you are looking to add value to your home, be it to make it more perfect your needs or because you have plans to sell it, then you don’t want to invest money in a home remodeling project that has a low return on investment. However, determining what remodeling projects will bring the biggest bang for your buck might be a challenge – especially if you have a limited budget! villa

In recent years, there has been a resurgence of homeowners looking for ways to give their home’s a new look – but not every upgrade has an ROI worth talking about. Here are some of the top home remodeling projects for garnering a high ROI.

· Landscaping – While not actually a home remodeling project of the building type, research has shown that yards where the lawn is well-maintained and logically laid out can make a huge difference in the curb appeal of your home and thus, how much you can boost your home’s equity.

· New Roof – Want to get as much as a 105% ROI on a home remodeling project? Then talk to your local roofer about upgrading your home’s roof. While a new roof may not be the sexiest home remodeling project, it is one with a high return!

· Hardwood Floors – These too bring a huge ROI – in fact it is nearly a 100% ROI – perhaps more should you decide to do the work yourself, or happen to discover that underneath those tired carpets you have gorgeous hardwoods just waiting to be refinished.

· Patio or Deck – Boost your living and entertaining space while increasing your home’s value. Choose building materials known for longevity and get more value for your investment.

· Doors – From upgrading the front door to a safer more secure option such as a steel entry door to replacing old outdated garage doors for newer ones with better features and more insulation, upgrading the quality of your home’s doors can have a significant uptick in the value of your home.

· Kitchen Remodel – A minor kitchen remodel, say new countertops or cabinetry, can improve your home’s resale value by as much as 80%.

· Bathroom Remodels – This is a prime way to recoup a solid ROI. A home remodel that involves updating a bathroom with new fixtures, lighting and vanity, or perhaps adding anew bathroom to home’s layout are a great way to improve your home’s resale value and living space. It should be noted that you don’t want to make huge changes, however, as those can sometimes have a negative affect or not have as high an ROI.

Remodeling one’s home can be a fun project, whether you are doing to improve the resale value or simply to make your home more suited to your needs. If you have questions about improving your home’s resale value, then now is the to talk to a local home remodeling team and get started on crafting a home design that works for needs and your budget.

Do Bitcoin Miners Need Product Managers?

Have you hear about bitcoins? It’s the craziest thing – people are in the process writing their own product development definition and inventing a brand new currency! This currency has no ties to any government or country. The whole thing “lives” in the minds of the computers who together make up the Internet. The math behind it is a tad complex, but it seems to be growing in popularity and, more importantly, you can actually buy things using bicoins. Microsoft recently announced that they would accept bitcoin in payment for their products. What does all of this mean for product managers?

To Play In The World Of Bitcoins, You’ve Got To Become A Miner

So here’s how bitcoins work. In the beginning, there were no bitcoins. Then people starting running a computer program (“mining”). This program solved a math problem. When they solved the problem, they would be rewarded for their “mining” activities with bitcoins from a central location. The math problem then became harder to solve and everyone got back to work. libra

As bitcoins started to show up more and more, people started to accept them in exchange for real-world goods. Once other people saw that this was happening, they become motivated to do more mining. In order to solve the math problem quicker, bigger, faster computers were needed. Investments in data center resources were made and what had been something that people where doing at home on spare computers quickly become an industrial operation almost overnight.

There was one wrinkle in this whole “print your own money” scheme. As with “real world” currencies like the dollar, euro, yen, ruble, etc. the exchange rate for bitcoins is not a fixed thing. That means on any given day, the value of the bitcoins that you own can go either up or down. If your business is involved in mining, then any big downturn in the value of bitcoins could have a very large impact on the profitability of your business.

How To Stay In Business In The World Of Bitcoins

As product managers, if we want to have something to put on our product manager resume then it’s our responsibility to make sure that the company is a success no matter what product or service we are selling. In the case of a bitcoin miner, we’re selling a mining service that creates value simply by creating more bitcoins. One of the things that we need to remain aware of is the value of bitcoins because as the value goes down, the funds that we have to work with will be limited.

The way that bitcoins are created is by having computers solve a math problem. When the math problem is solved, the company will received more bitcoins for our effort. The challenge is that computers are becoming faster and faster and that is allowing more competitors to enter into this market. As product managers we need to take steps to make sure that the company is able to boost our capacity and increate the computing resources.

A Guide to Sizing a Diesel Generator

Note: Diesel Generator applications can be quite complex, involving many different site specific elements to be considered. This article presents a basic guide to sizing a diesel generator. It assumes basic knowledge of power calculations. diesel generator set

Diesel Generator sizing involves calculating the following load factors:

1. The continuous load operating at any given time

2. Derating factors

3. Transient performance

4. Non Linear loads

The size required will be determined by the maximum demand from one of the above load factors. We will now expand on each one.


· Calculate the total kVA for all motors and machinery that will be operating at one time

· Calculate the total kVA for all heating/air conditioning that will be operating at one time

· Calculate the total kVA for all lighting that will be operating at one time

The run kVA (rkVA) equals the sum of the maximum possible load demand at one time.


Common de-rate elements are:

· Altitude

· Ambient temperature

· Dust

· Humidity

· Power Factor

Each diesel generator will have their own de-rate characteristics to each item, hence their technical data must be referred to. If more than one de-rate applies the multipliers become cumulative.

When de-rates apply the continuous rating of the generator is reduced by the multiplier.


When a motor starts its initial kVA (start kVA) is larger than its run kVA. This occurs due to initial inrush current required to start the motor. The skVA can be several times the rkVA causing an initial larger load demand and resulting voltage dip at the terminals. In general, a voltage dip greater than 25% can cause the generator to stall/shutdown, hence becoming an important element to consider. Generators have specific starting voltage characteristics that must be considered.

Various starting methods are used in applications to reduce the skVA.Each will have their own performance characteristics and will provide their starting impact. Technical data can be obtained from the manufacturers.

Motors that come on line at various stages, calculations are based on the highest possible demand scenario. When there is more than one motor starting simultaneously the total skVA is the sum of each of the motors skVA


Non-linear loads (NLL) are defined as electrical equipment that draw non sinusoidal current from the supply source (diesel generator) causing harmonics in the current waveform, which in turn causes distortion in the voltage waveform. Current distortion (ID) is a function of the number pulses. The degree of distortion can cause instability in the loads control system and generators excitation system.

Start Your Own Company Selling Business Cards

There is considerable amount of pleasure in the idea of putting yourself on the other side of the receiving line. The reasons of choosing a certain business are unique to everyone. Here is one good reason to start selling business cards: unlike other activities the chance of running out of people in need of your work is not very likely.

So what do you do now? Starting a business could be tricky and yet you don’t have to be scientist or even college graduate. You just need organization and will. A little about the organization part- you don’t have to necessarily know everything possible associated with the business you’re going into. Of course the more you know the better. Knowledge is gold in business. However, the basics are relatively simple. how to sell my business

1. Registration of the company with the state/ the country. Paying of taxes and making sure you follow all necessary regulations. All of those things are highly dependable on the state and the country you live in. Make sure you’re in the right terms with any law and then move on to the business itself;

2. Market research- who is the clientele you’re aiming, possible income and business expenditures. Do you’re homework right. Probably the most important thing in a business is not what you’re selling, but how you are selling it, including the target sphere of people and the way you advertise your product.

3. The Product- you have legalized your company, completed your research and you have a business plan; now you move to the product itself. You can print the cards yourself at home or do it with the help of online printing. The first option has to be considered carefully. It has the convenience of being right at your home. However you have to be careful in choosing the right printer, paper, ink. As for internet printing the good part is the work you really actually do is the packaging and shipping to people and dealing with orders. If you have less money, this is a great option. However while it can be tricky I would still advise you on home printing as it would allow you more freedom on changes and creativity. As any business if you want to be successful you have to be ready to adapt and expand quickly.

4. The Design – the last part is more part of your future planning. Naturally if you want more successful business involving business cards printing, you will have to give the clients more options. A lot of companies prefer to choose of already designed templates. Make a collage of free business cards and pictures of cards that have caught your eye and thing about what is it about them then stands out. Consider creating a big selection of various designs and updating them often. The more options you provide the better the chance there will be more people in need of your service.



IT Certifications Guarantee Active IT Careers

IT is considered as one of the bastions of information technology development as well as growth. In the years of its procedure, the business has actually offered its customers with outstanding software, programs, applications, and also computer system systems. Apart from its prime product offers, IT likewise supplies IT certifications. Among the most sought for IT certifications that this IT essential gives are the following: More info

IT Certified Solutions Engineer (MCSE).

A IT certification in MCSE certifies an individual as one who is capable of the information system and option requires analysis for businesses. Along with evaluate the demands, the person is also capable of offering a solution to the requirements as he is able to build and implement the essential framework.

MCSE is available in two forms: MCSE for Windows 2000 and also MCSE for Windows Server 2003. People going for MCSE 2000 will certainly have to pass 5 core tests and also two elective exams. These core tests are included four operating system tests and also a design exam. On the other hand, individuals who wish to obtain MCSE 2003 ought to pass six core design exams which are composed of four networking exams, one customer os exam as well as a design exam. In addition to that, she or he must pass an elective exam.

IT Licensed Equipment’s Administrator (MCSA).

This certification shows that a customer is knowledgeable in the field of system management when it pertains to IT Windows running systems. Typically, an MCSA certification is much easier than that of an MCSE. As soon as a person has acquired a certification in MCSA, he is then expected to be capable of carrying out, keeping, and also managing intricate computer atmospheres amongst business that utilize IT operating systems.

Comparable to the MSCE, the MSCA has two varieties: MCSA for Windows 2000 as well as MCSA for Windows 2003. To obtain a certification for MCSA 2000, the person should be able to pass 3 core tests and also an elective exam. As for the MCSA 2003, the aiming individual ought to pass 2 examinations on networking systems, one exam on client operations, and an elective exam.

IT Qualified Service Developer (IT).

The IT certification acts as the highest level of programs certification that is offered by IT. Because of this, this certification ensures that an individual can using as well as constructing complicated programs and also software program using a variety of shows languages. Nonetheless, it should be kept in mind that this certification will concentrate on the.NET Structure 1.0 and also Knowledgeableabout versions that most software program programmers are utilizing.

Can I Wear My CPAP Machine Out During The Day?

CPAP machines are generally rule of thumb made for night time adventures off to dream land. However, some people do wear them out during the day. These are good for wearing out shopping or doing strenuous activities when you feel like you could use a little extra help getting the air in to the lungs.

If you are a first time user of the CPAP machine then it is pretty inevitable you are going to find out that it is a lot easier to use than you think. You can wear it out during the day if you would like, you can wear it traveling and you can even use it while going out shopping. CPAP Cushions

There are many different sized CPAP machines too. You may know that the larger original ones are noisier and bulkier and may dry out your mouth and nose a little more. But, the ones that you don’t realize are newer and smaller and have the option for humidifier and various different beautiful masks.

There are masks that you can shop around for, that allow you to pick different color cups and straps. You can get a pink mask with a leopard strap if you would like! You can get a blue cup and a zebra strap. The possibilities are just endless.

You can get cushions for your nose but those are more for the night time unless you are going to take it off and you are feeling like you might be talking a lot it might be lucrative to get some cushions so you don’t have a CPAP mask mark on your face.

Wearing your CPAP machine in public isn’t going to be that abnormal because lots of people do it. It is definitely made for the night time and for sleeping but if you have severe problems it is OK to use it whenever you would like to.

CPAP machines are made to help rid you of sleep apnea. If they can’t do that completely and it is a problem during the day too it is actually encouraged to use it to continue breathing comfortably however you need that to happen. CPAP machines are there to help you gain breathing comfort.

Whether you are falling asleep at night or going out during the day CPAP machines are always there to use however you see fit. Whether it is to allow you to breathe or to just help you along, the CPAP is not to be used in moderation if it works to use it more.

ماهو المصعد السويدي

في الآونة الأخيرة اصبح تركيب مصعد منزلي من اساسيات الحياة العصرية. الزيادة السكانية في المدن الماهولة يعني ارتفاع طوابق المباني وضيق المساحة. لتوفير المساحة تتوفر المصعد المنزلي.
يتم تركيب المصاعد المنزلية بدون تأسيس او تكسير او أي اعمال انشائية تعتمد بالأساس على نظام الرفع الجانبي screw nut الذي يضمن استخدام سلس وامن للمصعد ليتوافق مع منزلك واستخدام جميع افراد الاسرة.
يستهلك المصعد المنزلي طاقة بمعدل A ويعتبر موفر للطاقة بنسبة تتعدى ال50% عند مقارنته بالمصعد التقليدي.
لا يحتاج المصعد المنزلي لغرفة مكينة علوية ذات تكييف منفصل ما يساعد في تقليل استهلاك الكهرباء
تتوفر المصاعد المنزلية لدى شركة مصاعد ابعاد الوكيل الأكبر لشركة Aritco السويدية في الخليج العربي

ماهو المصعد السويدي. مصعد سويدي

درج تسمية المصاعد التي لا تحتاج لبئر خرساني او تأسيس نوعي بالمصعد السويدي والسبب في ذلك يرجع الى الشركة السويدية Aritco lifts التي وبالشراكة مع شركة مصاعد ابعاد قدمت اول مصعد سويدي للمنطقة بتقنية عالية جعلت منه الخيار الأول لكل المباني الأقل من 6 طوابق. يمكن تركيب المصعد السويدي بدون تأسيس نوعي كالذي يحتاجة المصعد التقليدي.
احذر التقليد
تتعمد بعض الشركات تسويق منتجاتها باسم المصعد السويدي نظراً لعدم حاجة منتجاتها للتاسيس لتغطي بهذا الاسم البلد الفعلي لصنع المنتج ما يجعل المستهلك ينخدع بمنتجات لا ترقى لجودة المصاعد السويدية . فتاكد دائما ان تتواصل مع شركة مصاعد ابعاد الوكيل المعتمد لشركة ارتكو السويدية بالمملكة العربية السعودية.

Thinking About Purchasing A Reptile?

So you have decided to purchase a snake and you view it as a pet and a companion, a low maintenance animal that will grow and enjoy life with you.  Something you can hold in your hands and show to friends and family members. An animal that is on the unusual side and reflects your independent nature, and sets you aside from main stream society.  All of these reasons are valid and a snake can be a very interesting subject of conversation.  As for low maintenance, a snake can be considered low maintenance after the initial set up has been completed and you have learned the basics of caring for the species of snake you have chosen.  Snakes are like humans, they come in all types and sizes, when in the infant stage (less then 6 months of age) all snakes are cute, easy to handle and require minimal care.  Like people, snakes grow and some grow and grow and grow, prior to purchasing your pet you must complete a short study program to ensure you purchase the right snake for your needs, in short you must become a smart shopper. anaheim tourist attractions

First you should look at your housing situation, if you live in an apartment complex, a snake is not for you.  Should it escape, you have let yourself in for lawsuits filed by neighbors as well as being asked to move.  Snakes do not belong in a multi family type dwelling and that is that.  If you live in a single family home, you have met the number one requirement.  A snake will reach adulthood at two to three years of age, how large of a snake do you want to own if purchased as an adult? two feet, three feet, twenty-eight feet? Most people new to the hobby want a snake that will max out at five feet and weigh less then seven pounds.  This is the ideal  size for a beginner, at this size a snake is easy to handle and does not cost an arm and a leg to feed.  Deciding upon the correct species is the next question. Boa constrictors are not very good beginner snakes mainly because they tend to have an attitude and often bite when annoyed.  Being bitten by a non venomous snake is really no big deal, it is far less painful then an injection at the doctors office and when washed with soap and water, it is forgotten in a day or so.  Members of the Colubridae family are snakes that include King snakes, Garter snakes etc.  These animals are also not generally for beginners as they require a complicated habitat set up and must be fed more often then other species.  Next is the python family, this family has members that reach lengths of thirty feet so you must use caution when purchasing a member of the python family.  One python that is ideal for a beginner is the “Ball Python” it grows to six foot tops and weighs about seven pounds tops.  It is a popular snake and easy to find in reputable pet stores everywhere.  This species of snake is extremely tame and rarely if ever bites. They seem to show affection once they become familiar with their keeper and readily crawl around in their owners hands.  After forty years of handling reptiles I would wholeheartedly recommend a Ball Python for a beginner.  Other reasonably good choices for a beginner are the Rainbow Boa, the Rubber and Rosy Boas, A California King Snake and a Corn snake, all make excellent starter snakes.

Prior to purchasing the snake you must purchase its habitat and accessory items.  You should take them home, set the habitat up, obtain the snakes food supply, I recommend you purchase a three month food supply and then freeze it.  When the food supply gets down to one month left in the freezer, purchase another three month supply and use the oldest first. The following is a list of items you will need to maintain a snake and keep it in good physical health for a life time.  Before you go any farther, a snakes life time can run from ten to thirty-five years!  Ask yourself if you are really prepared for this long a commitment, and please be honest with yourself.  Snakes grow very fast during the first 18 months of their lives.  The 18 inch snake you purchase today will double in size before its first birthday so purchase a tank that will accommodate a 36 inch snake, it will save trips to the pet store in the future and money in the long run. OK here are the items required for a Ball Python (Also any other snake)

#1: The aquarium: I would go ahead and get the 40 gallon tank.  Get a reptile aquarium, not a fish tank.  The difference is about $60.00 and about 15 pounds in weight.   1 reptile tank 40 gallon with locking screen top. Note the “locking” screen top, snakes are escape artists and the screen allows for ventilation.  The top must be lockable, no amount of weight will keep a snake inside, they are masters of escape and will do so if not locked.

Is It Time To Revisit Holding Cryptocurrencies?

At the time of writing, Bitcoin was approaching a new high of $20,000 USD per bitcoin. What has changed since the last time this high was reached?

Covid Crazy

The Covid19 situation has changed the way people do many things. Technology has been thrust into the forefront of everyday living. Things that used to be done physically are now being pushed into the virtual world – schooling, eating in restaurants, entertainment, work and the purchasing of many goods and services. The natural fit to this kind of agenda is using cryptocurrencies. Why? They are an extension of the technologically driven world. They also can be used for competition to the existing financial system at a potentially lower cost. best altcoins


The last time Bitcoin reached its record high, many institutions were demonizing cryptocurrencies as methods of payment used by criminals for terrorism, money laundering and illicit drug sales. At this time, Mastercard and Visa are linking cryptocurrencies to their credit cards, and Paypal is now accepting Bitcoin to be used on its platform. Many governments are talking about issuing cryptocurrency versions of their traditional currencies. There was also a push from Facebook partnered with major banks and other institutions to issue a cryptocurrency called Libra which did not go very far but the intention is there. Cryptocurrencies are not for criminals any more unless the aforementioned institutions are doing the crimes.


The key for any technology is widespread or mass adoption. The more people use something, the more demand there is for its use and the more important it will become. With widespread adoption, the systems working in conjunction with the product also begin to change. Look at the Apple iPod, Microsoft Windows, providers of the internet, and electric cars as examples. With new demand will come new industries and piggy back products that were not very useful without the adoption of the original product.

Vulnerability of Traditional Investments

Due to the Covid scenario and the depression that is unfolding, investment in stocks and bonds is becoming quite expensive and carries higher risk since the underlying economy is disconnected from the performance of these markets. The high debt level makes real estate investment riskier than in the past as well as the volatility of rental income and people’s ability to pay for their mortgages. Cash is a safe haven but rising debt and inflation prospects mean that cash has risk as well. The concept of diversification means that these investments should be held to some extent, but there is now a yearning for an asset that complements these products. This new asset is cryptocurrencies. This product allows for diversification from excessive debt, currency debasement, and high inflation.